Privacy Policy

Privacy Policy
Last updated: 10/11/2025

This Privacy Policy describes how Nolvoo(“we,” “us,” or “our”) collects, uses, and protects your personal information when you visit or make a purchase from nolvoo.com (the “Site”).

By using the Site, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect information in order to process your orders, operate our store, and improve our services.

a. Information you provide to us

When you place an order, create an account, or contact us, we may collect:

Name
Billing and shipping address
Email address
Phone number
Payment information (processed securely by our payment processors)
Order details

b. Information collected automatically

When you visit the Site, certain information is collected automatically, including:

Your IP address
Browser type and version
Device information
Pages you view and actions you take
Referring/exit pages
Date and time of your visit

We use this information to operate the Site, prevent fraud, and understand how customers use our store.

c. Cookies and tracking technologies

We use cookies and similar technologies to:

Keep your session active
Remember what’s in your cart
Analyze site traffic
Personalize your experience

You can set your browser to refuse cookies, but some parts of the Site may not function properly.

2. How We Use Your Information

We use the information we collect for the following purposes:

To process and fulfill your orders (payments, shipping, order confirmation)
To communicate with you (order updates, customer support)
To personalize your experience on the Site
To prevent fraud and secure our platform
To improve our products, services, and marketing
To comply with legal obligations

We do not sell your personal data.

3. Sharing Your Information

We may share your information with trusted third parties to run our business, for example:

Shopify (our e-commerce platform) – to power our online store
Payment processors (e.g. Shopify Payments, PayPal, Stripe) – to process payments securely
Shipping and logistics providers – to deliver your order
Analytics and marketing tools – to analyze how the Site is used

These providers only receive the data necessary to perform their services.

We may also share information to comply with applicable laws, respond to lawful requests, or protect our rights.

4. Shopify

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases, and the general Shopify application.

For more details on how Shopify handles your data, you can check Shopify’s privacy policy.

5. Payment Security

We do not store full credit card numbers. Payments are processed by third-party payment gateways that adhere to the PCI-DSS security standards.
If a payment is declined or flagged, we may use your information to verify your identity and prevent fraud.

6. Data Retention

We keep your order information for our records unless and until you ask us to delete it, or for as long as required by law (for example, tax or accounting obligations).

7. Your Rights

Depending on your location, you may have the right to:

Access the personal data we hold about you
Correct or update your information
Request deletion of your data
Object to certain processing
Withdraw consent (where applicable)

To exercise any of these rights, contact us at kelmoot@contact.com

8. Third-Party Links

Our Site may contain links to other websites. We are not responsible for the privacy practices of those sites. We encourage you to read their privacy policies.

9. Children’s Privacy

Our Site is not intended for children under 13 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. The updated version will be posted on this page with a new “Last updated” date.