Refund Policy

Refund Policy
Last updated: 10/11/2025

Thank you for shopping with us. We want you to be satisfied with your order. Please read this policy carefully, as it explains when and how refunds, returns, and exchanges can be processed.

1. Eligibility for Returns

We accept returns for most items within 14 days of the delivery date. To be eligible for a return:

The item must be unused, unworn, and unwashed.
It must be in the original packaging (including tags, accessories, manuals, gifts, etc.).
You must provide proof of purchase (order number or receipt).

If 14 days have passed since delivery, we may not be able to offer you a refund or exchange.

You can change the 14 days to your real delay.

2. Items That Cannot Be Returned

For hygiene and safety reasons, or due to the nature of the product, the following items are final sale and cannot be returned or refunded:

Intimate / personal care items
Gift cards
Digital products / downloadable items
Customized or made-to-order products
Items marked “Final sale” or “Clearance”

If an item is not returnable, it will be clearly indicated on the product page.

3. Return Process

Contact us first at [your support email] with your order number and the reason for the return.
We will confirm whether the item is eligible and send you return instructions.
Items sent back to us without prior authorization may be refused.

Unless the return is due to our error (wrong item, damaged on arrival), return shipping costs are the customer’s responsibility.

4. Damaged, Defective, or Wrong Item

If you received a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with:

Your order number
Photos of the product and packaging
A short description of the issue

We will review your case and offer a replacement, store credit, or refund.

5. Refunds

Once we receive and inspect your return, we will notify you by email. If your return is approved:

Your refund will be processed to your original method of payment.
Please allow 5–10 business days for the refund to appear on your account, depending on your bank or card issuer.

We refund product price only. Original shipping costs are non-refundable, unless the return is due to our error.

6. Late or Missing Refunds

If you haven’t received your refund yet:

Check your bank account again.
Contact your credit card company or bank — it may take some time before your refund is officially posted.
If you’ve done all of this and still have not received your refund, contact us at [your support email].

7. Exchanges

We only replace items if they are defective, damaged, or the wrong item was sent.
If you need to exchange it for the same item, contact us at [your support email] and we will tell you how to proceed.

If you want a different size/color/model (and it’s not our mistake), you may be asked to return the original item and place a new order.

8. Sale / Promotion Items

Only regular-priced items may be refunded.
Sale, discounted, or promotional items cannot be refunded. If accepted, they may be refunded in store credit only.

9. Shipping Costs

Shipping costs are non-refundable.
If we provide you with a prepaid return label, the cost of return shipping may be deducted from your refund.
We are not responsible for returns that are lost or damaged in transit. We recommend using a trackable shipping service.

10. Contact Us

If you have any questions about this Refund Policy, please contact us:

Email: contact@nolvoo.com
Store name: Nolvoo

We reserve the right to update or modify this policy at any time, so please review it periodically.